5. Follow-up

Once the problem report has been filed, you will receive a confirmation by email which will include the tracking number that was assigned to your problem report and a URL you can use to check its status. With a little luck, someone will take an interest in your problem and try to address it, or, as the case may be, explain why it is not a problem. You will be automatically notified of any change of status, and you will receive copies of any comments or patches someone may attach to your problem report's audit trail.

If someone requests additional information from you, or you remember or discover something you did not mention in the initial report, please submit a follow up. The number one reason for a bug not getting fixed is lack of communication with the originator.

If the problem report remains open after the problem has gone away, just add a comment saying that the problem report can be closed, and, if possible, explaining how or when the problem was fixed.

Sometimes there is a delay of a week or two where the problem report remains untouched, not assigned or commented on by anyone. This can happen when there is an increased problem report backlog or during a holiday season. When a problem report has not received attention after several weeks, it is worth finding a committer particularly interested in working on it.

There are a few ways to do so, ideally in the following order, with a few days between attempting each communication channel:

Remember that these people are volunteers, just like maintainers and users, so they might not be immediately available to assist with the problem report. Patience and consistency in the follow-ups is highly advised and appreciated. With enough care and effort dedicated to that follow-up process, finding a committer to take care of the problem report is just a matter of time.

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