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SEND-PR(1)		    General Commands Manual		    SEND-PR(1)

NAME
       send-pr - send problem report (PR) to a central support site

SYNOPSIS
       send-pr [ site ]	[ -f problem-report ] [	-t mail-address	]
	       [ -P ] [	-L ] [ -s severity ] [ -V ]
	       [ --version ] [ -c address ] [ -a file ]

DESCRIPTION
       send-pr	is  a  tool  used to submit problem reports (PRs) to a central
       support site.  In most cases the	correct	 site  will  be	 the  default.
       This  argument  indicates the support site which	is responsible for the
       category	of problem involved.  Some sites may use a local address as  a
       default.	 site values are defined by using the aliases(5).

       send-pr invokes an editor on a problem report template (after trying to
       fill in some fields with	reasonable default values).  When you exit the
       editor,	send-pr	sends the completed form to the	Problem	Report Manage-
       ment System (GNATS) at a	central	support	site.  At  the	support	 site,
       the  PR is assigned a unique number and is stored in the	GNATS database
       according  to  its  category  and  submitter-id.	  GNATS	 automatically
       replies with an acknowledgement,	citing the category and	the PR number.

       To  ensure  that	a PR is	handled	promptly, it should contain one	of the
       available categories to identify	the problem area.  (Use	 `send-pr  -L'
       to see a	list of	categories.)

       The  more  precise  your	problem	description and	the more complete your
       information, the	faster your support team can solve your	problems.

       send-pr depends on a correctly configured  mail	submission  system  to
       work correctly.	If, for	any reason, sending mail is not	working, prob-
       lem reports can be submitted over the web, through:

	      http://www.freebsd.org/send-pr.html

OPTIONS
       -f problem-report
	      specify a	file (problem-report) which already  contains  a  com-
	      plete  problem  report.	send-pr	sends the contents of the file
	      without invoking the editor.  If the value for problem-report is
	      `-', then	send-pr	reads from standard input.

       -s severity
	      Give the problem report the severity severity.

       -t mail-address
	      Change  mail  address  at	 the support site for problem reports.
	      The default mail-address is the address  used  for  the  default
	      site.   Use  the site argument rather than this option in	nearly
	      all cases.

       -c address
	      Put address in the Cc: header of the message.

       -a file
	      Copy the specified file into the Fix: section.  Binary files are
	      uuencoded.

       -P     print  the form specified	by the environment variable PR_FORM on
	      standard output.	If PR_FORM is  not  set,  print	 the  standard
	      blank PR template.  No mail is sent.

       -L     print the	list of	available categories.  No mail is sent.

       -V     Display  the send-pr version number.  This may also be specified
	      as --version.

       Note: use send-pr to submit problem reports rather  than	 mailing  them
       directly.   Using both the template and send-pr itself will help	ensure
       all necessary information will reach the	support	site.

FREEBSD	CATEGORIES
       advocacy
	      This used	to be for the advocacy WWW pages.  Now	deprecated  in
	      favour  of  the  www  category, relevant alternative use of this
	      category is encouraged.

       alpha  Alpha processor specific problems.

       amd64  AMD64 processor specific problems.

       bin    Corrections or enhancements to system executables.

       conf   Corrections or enhancements to the system	configuration files.

       docs   Corrections or enhancements to the manpages or other  documenta-
	      tion.

       gnu    Corrections or enhancements to the GNU contributed software.

       i386   Intel x86	processor specific problems.

       ia64   Intel ia64 processor specific problems.

       java   Problems related to Java.

       kern   Changes  or  enhancements	to the architecture independent	kernel
	      sources.

       misc   Problems that do not fit into any	of the other categories.

       ports  Corrections or enhancements (including new ports)	to  the	 ports
	      collection.

       powerpc
	      PowerPC processor	specific problems.

       sparc64
	      SPARC processor specific problems.

       standards
	      Standards	conformance issues.

       threads
	      Problems related to threading on FreeBSD.

       usb    Problems related to the USB subsystem.

       www    Changes or enhancements to the FreeBSD website.

ENVIRONMENT
       The  environment	 variable EDITOR specifies the editor to invoke	on the
       template.
       default:	vi

       If the environment variable MAIL_AGENT is set, its value	is used	as the
       path + command line arguments of	the executable to be invoked for send-
       ing the problem report (which will be provided via standard input).
       This can	be useful if you either	use a MTA other	than sendmail or  need
       to  provide  additional	parameters, such as the	envelope sender	on ma-
       chines without a	valid FQDN.
       Default value: /usr/sbin/sendmail -oi -t

       If the environment variable PR_FORM is set, then	its value is  used  as
       the  file name of the template for your problem-report editing session.
       You can use this	to start with a	partially completed form (for example,
       a form with the identification fields already completed).

HOW TO FILL OUT	A PROBLEM REPORT
       Problem	reports	 have to be in a particular form so that a program can
       easily manage them.  Please remember the	following guidelines:

       o  describe only	one problem with each problem report.

       o  For follow-up	mail, use the same subject line	as the one in the  au-
	  tomatic  acknowledgement. It consists	of category, PR	number and the
	  original synopsis line.  This	allows the support site	to relate sev-
	  eral	mail  messages to a particular PR and to record	them automati-
	  cally.

       o  Please try to	be as accurate as possible in the subject and/or  syn-
	  opsis	line.

       o  The subject and the synopsis line are	not confidential.  This	is be-
	  cause	open-bugs lists	are compiled from  them.   Avoid  confidential
	  information there.

       See  the	 GNU Info file send-pr.info or the document Reporting Problems
       With send-pr for	detailed information on	reporting problems

HOW TO SUBMIT TEST CASES, CODE,	ETC.
       Submit small code samples with the PR.  Contact the  support  site  for
       instructions  on	 submitting  larger  test cases	and problematic	source
       code.

FILES
       /tmp/p$$	    copy of PR used in editing session
       /tmp/pf$$    copy of empty PR form, for testing purposes
       /tmp/pbad$$  file for rejected PRs

EMACS USER INTERFACE
       An Emacs	user interface for send-pr with	completion of field values  is
       part  of	 the send-pr distribution (invoked with	M-x send-pr).  See the
       file send-pr.info or the	ASCII file INSTALL in the top level  directory
       of  the	distribution  for  configuration and installation information.
       The Emacs LISP template file is send-pr-el.in and is installed as send-
       pr.el.

INSTALLATION AND CONFIGURATION
       See send-pr.info	or INSTALL for installation instructions.

SEE ALSO
       Reporting  Problems  Using send-pr (also	installed as the GNU Info file
       send-pr.info).

AUTHORS
       Jeffrey Osier, Brendan Kehoe, Jason Merrill,  Heinz  G.	Seidl  (Cygnus
       Support)

COPYING
       Copyright (c) 1992, 1993	Free Software Foundation, Inc.

       Permission  is  granted	to make	and distribute verbatim	copies of this
       manual provided the copyright notice and	 this  permission  notice  are
       preserved on all	copies.

       Permission  is granted to copy and distribute modified versions of this
       manual under the	conditions for verbatim	copying, provided that the en-
       tire resulting derived work is distributed under	the terms of a permis-
       sion notice identical to	this one.

       Permission is granted to	copy and distribute translations of this  man-
       ual into	another	language, under	the above conditions for modified ver-
       sions, except that this permission notice may be	included  in  transla-
       tions approved by the Free Software Foundation instead of in the	origi-
       nal English.

February 1993			     3.113			    SEND-PR(1)

NAME | SYNOPSIS | DESCRIPTION | OPTIONS | FREEBSD CATEGORIES | ENVIRONMENT | HOW TO FILL OUT A PROBLEM REPORT | HOW TO SUBMIT TEST CASES, CODE, ETC. | FILES | EMACS USER INTERFACE | INSTALLATION AND CONFIGURATION | SEE ALSO | AUTHORS | COPYING

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