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SEND-PR(1)                                                          SEND-PR(1)

NAME
       send-pr - send problem report (PR) to a central support site

SYNOPSIS
       send-pr [ site ] [ -f problem-report ] [ -t mail-address ]
               [ -P ] [ -L ] [ -s severity ] [ -V ]
               [ --version ] [ -c address ] [ -a file ]

DESCRIPTION
       send-pr  is  a  tool  used to submit problem reports (PRs) to a central
       support site.  In most cases the correct  site  will  be  the  default.
       This  argument  indicates the support site which is responsible for the
       category of problem involved.  Some sites may use a local address as  a
       default.  site values are defined by using the aliases(5).

       send-pr invokes an editor on a problem report template (after trying to
       fill in some fields with reasonable default values).  When you exit the
       editor,  send-pr sends the completed form to the Problem Report Manage-
       ment System (GNATS) at a central support site.  At  the  support  site,
       the  PR is assigned a unique number and is stored in the GNATS database
       according  to  its  category  and  submitter-id.   GNATS  automatically
       replies with an acknowledgement, citing the category and the PR number.

       To ensure that a PR is handled promptly, it should contain one  of  the
       available  categories  to identify the problem area.  (Use `send-pr -L'
       to see a list of categories.)

       The more precise your problem description and the  more  complete  your
       information, the faster your support team can solve your problems.

       send-pr  depends  on  a  correctly configured mail submission system to
       work correctly.  If, for any reason, sending mail is not working, prob-
       lem reports can be submitted over the web, through:

              http://www.freebsd.org/send-pr.html

OPTIONS
       -f problem-report
              specify  a  file  (problem-report) which already contains a com-
              plete problem report.  send-pr sends the contents  of  the  file
              without invoking the editor.  If the value for problem-report is
              `-', then send-pr reads from standard input.

       -s severity
              Give the problem report the severity severity.

       -t mail-address
              Change mail address at the support  site  for  problem  reports.
              The  default  mail-address  is  the address used for the default
              site.  Use the site argument rather than this option  in  nearly
              all cases.

       -c address
              Put address in the Cc: header of the message.

       -a file
              Copy the specified file into the Fix: section.  Binary files are
              uuencoded.

       -P     print the form specified by the environment variable PR_FORM  on
              standard  output.   If  PR_FORM  is  not set, print the standard
              blank PR template.  No mail is sent.

       -L     print the list of available categories.  No mail is sent.

       -V     Display the send-pr version number.  This may also be  specified
              as --version.

       Note:  use  send-pr  to submit problem reports rather than mailing them
       directly.  Using both the template and send-pr itself will help  ensure
       all necessary information will reach the support site.

FREEBSD CATEGORIES
       advocacy
              This  used  to be for the advocacy WWW pages.  Now deprecated in
              favour of the www category, relevant  alternative  use  of  this
              category is encouraged.

       alpha  Alpha processor specific problems.

       amd64  AMD64 processor specific problems.

       bin    Corrections or enhancements to system executables.

       conf   Corrections or enhancements to the system configuration files.

       docs   Corrections  or enhancements to the manpages or other documenta-
              tion.

       gnu    Corrections or enhancements to the GNU contributed software.

       i386   Intel x86 processor specific problems.

       ia64   Intel ia64 processor specific problems.

       java   Problems related to Java.

       kern   Changes or enhancements to the architecture  independent  kernel
              sources.

       misc   Problems that do not fit into any of the other categories.

       ports  Corrections  or  enhancements (including new ports) to the ports
              collection.

       powerpc
              PowerPC processor specific problems.

       sparc64
              SPARC processor specific problems.

       standards
              Standards conformance issues.

       sun4v  Problems specific to the SPARC sun4v  architecture  and  proces-
              sors.

       threads
              Problems related to threading on FreeBSD.

       usb    Problems related to the USB subsystem.

       www    Changes or enhancements to the FreeBSD website.

ENVIRONMENT
       The  environment  variable EDITOR specifies the editor to invoke on the
       template.
       default: vi

       If the environment variable MAIL_AGENT is set, its value is used as the
       path + command line arguments of the executable to be invoked for send-
       ing the problem report (which will be provided via standard input).
       This can be useful if you either use a MTA other than sendmail or  need
       to  provide  additional  parameters,  such  as  the  envelope sender on
       machines without a valid FQDN.
       Default value: /usr/sbin/sendmail -oi -t

       If the environment variable PR_FORM is set, then its value is  used  as
       the  file name of the template for your problem-report editing session.
       You can use this to start with a partially completed form (for example,
       a form with the identification fields already completed).

HOW TO FILL OUT A PROBLEM REPORT
       Problem  reports  have to be in a particular form so that a program can
       easily manage them.  Please remember the following guidelines:

       o  describe only one problem with each problem report.

       o  For follow-up mail, use the same subject line  as  the  one  in  the
          automatic  acknowledgement.  It  consists of category, PR number and
          the original synopsis line.  This allows the support site to  relate
          several mail messages to a particular PR and to record them automat-
          ically.

       o  Please try to be as accurate as possible in the subject and/or  syn-
          opsis line.

       o  The  subject  and  the  synopsis line are not confidential.  This is
          because open-bugs lists are compiled from them.  Avoid  confidential
          information there.

       See  the  GNU Info file send-pr.info or the document Reporting Problems
       With send-pr for detailed information on reporting problems

HOW TO SUBMIT TEST CASES, CODE, ETC.
       Submit small code samples with the PR.  Contact the  support  site  for
       instructions  on  submitting  larger  test cases and problematic source
       code.

FILES
       /tmp/pf.XXXXXXXX    copy of PR used in editing session
       /tmp/pf.XXXXXXXX    copy of empty PR form, for testing purposes
       /tmp/pr.XXXXXXXX    copy of filled PR form, created on interrupt
       /tmp/pbad.XXXXXXXX  file for rejected PRs

EMACS USER INTERFACE
       An Emacs user interface for send-pr with completion of field values  is
       part  of  the send-pr distribution (invoked with M-x send-pr).  See the
       file send-pr.info or the ASCII file INSTALL in the top level  directory
       of  the  distribution  for  configuration and installation information.
       The Emacs LISP template file is send-pr-el.in and is installed as send-
       pr.el.

INSTALLATION AND CONFIGURATION
       See send-pr.info or INSTALL for installation instructions.

SEE ALSO
       Reporting  Problems  Using send-pr (also installed as the GNU Info file
       send-pr.info).

AUTHORS
       Jeffrey Osier, Brendan Kehoe, Jason Merrill,  Heinz  G.  Seidl  (Cygnus
       Support)

COPYING
       Copyright (c) 1992, 1993 Free Software Foundation, Inc.

       Permission  is  granted  to make and distribute verbatim copies of this
       manual provided the copyright notice and  this  permission  notice  are
       preserved on all copies.

       Permission  is granted to copy and distribute modified versions of this
       manual under the conditions for verbatim  copying,  provided  that  the
       entire  resulting derived work is distributed under the terms of a per-
       mission notice identical to this one.

       Permission is granted to copy and distribute translations of this  man-
       ual into another language, under the above conditions for modified ver-
       sions, except that this permission notice may be included  in  transla-
       tions approved by the Free Software Foundation instead of in the origi-
       nal English.

October 2006                         3.113                          SEND-PR(1)

NAME | SYNOPSIS | DESCRIPTION | OPTIONS | FREEBSD CATEGORIES | ENVIRONMENT | HOW TO FILL OUT A PROBLEM REPORT | HOW TO SUBMIT TEST CASES, CODE, ETC. | FILES | EMACS USER INTERFACE | INSTALLATION AND CONFIGURATION | SEE ALSO | AUTHORS | COPYING

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