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SEND-PR(1)							    SEND-PR(1)

NAME
       send-pr - send problem report (PR) to a central support site

SYNOPSIS
       send-pr [ site ]	[ -f problem-report ] [	-t mail-address	]
	       [ -P ] [	-L ] [ -s severity ] [ -V ]
	       [ --version ] [ -c address ] [ -a file ]

DESCRIPTION
       send-pr	is  a  tool  used to submit problem reports (PRs) to a central
       support site.  In most cases the	correct	 site  will  be	 the  default.
       This  argument  indicates the support site which	is responsible for the
       category	of problem involved.  Some sites may use a local address as  a
       default.	 site values are defined by using the aliases(5).

       send-pr invokes an editor on a problem report template (after trying to
       fill in some fields with	reasonable default values).  When you exit the
       editor,	send-pr	sends the completed form to the	Problem	Report Manage-
       ment System (GNATS) at a	central	support	site.  At  the	support	 site,
       the  PR is assigned a unique number and is stored in the	GNATS database
       according  to  its  category  and  submitter-id.	  GNATS	 automatically
       replies with an acknowledgement,	citing the category and	the PR number.

       To ensure that a	PR is handled promptly,	it should contain one  of  the
       available  categories  to identify the problem area.  (Use `send-pr -L'
       to see a	list of	categories.)

       The more	precise	your problem description and the  more	complete  your
       information, the	faster your support team can solve your	problems.

       send-pr	depends	 on  a	correctly configured mail submission system to
       work correctly.	If, for	any reason, sending mail is not	working, prob-
       lem reports can be submitted over the web, through:

	      http://www.freebsd.org/send-pr.html

OPTIONS
       -f problem-report
	      specify  a  file	(problem-report) which already contains	a com-
	      plete problem report.  send-pr sends the contents	 of  the  file
	      without invoking the editor.  If the value for problem-report is
	      `-', then	send-pr	reads from standard input.

       -s severity
	      Give the problem report the severity severity.

       -t mail-address
	      Change mail address at the support  site	for  problem  reports.
	      The  default  mail-address  is  the address used for the default
	      site.  Use the site argument rather than this option  in	nearly
	      all cases.

       -c address
	      Put address in the Cc: header of the message.

       -a file
	      Copy the specified file into the Fix: section.  Binary files are
	      uuencoded.

       -P     print the	form specified by the environment variable PR_FORM  on
	      standard	output.	  If  PR_FORM  is  not set, print the standard
	      blank PR template.  No mail is sent.

       -L     print the	list of	available categories.  No mail is sent.

       -V     Display the send-pr version number.  This	may also be  specified
	      as --version.

       Note:  use  send-pr  to submit problem reports rather than mailing them
       directly.  Using	both the template and send-pr itself will help	ensure
       all necessary information will reach the	support	site.

FREEBSD	CATEGORIES
       advocacy
	      This  used  to be	for the	advocacy WWW pages.  Now deprecated in
	      favour of	the www	category, relevant  alternative	 use  of  this
	      category is encouraged.

       alpha  Alpha processor specific problems.

       amd64  AMD64 processor specific problems.

       arm    ARM processor specific problems.

       bin    Corrections or enhancements to system executables.

       conf   Corrections or enhancements to the system	configuration files.

       docs   Corrections  or enhancements to the manpages or other documenta-
	      tion.

       gnu    Corrections or enhancements to the GNU contributed software.

       i386   Intel x86	processor specific problems.

       ia64   Intel ia64 processor specific problems.

       java   Problems related to Java.

       kern   Changes or enhancements to the architecture  independent	kernel
	      sources.

       misc   Problems that do not fit into any	of the other categories.

       ports  Corrections  or  enhancements (including new ports) to the ports
	      collection.

       powerpc
	      PowerPC processor	specific problems.

       sparc64
	      SPARC processor specific problems.

       standards
	      Standards	conformance issues.

       threads
	      Problems related to threading on FreeBSD.

       usb    Problems related to the USB subsystem.

       www    Changes or enhancements to the FreeBSD website.

ENVIRONMENT
       The environment variable	EDITOR specifies the editor to invoke  on  the
       template.
       default:	vi

       If the environment variable MAIL_AGENT is set, its value	is used	as the
       path + command line arguments of	the executable to be invoked for send-
       ing the problem report (which will be provided via standard input).
       This  can be useful if you either use a MTA other than sendmail or need
       to provide additional  parameters,  such	 as  the  envelope  sender  on
       machines	without	a valid	FQDN.
       Default value: /usr/sbin/sendmail -oi -t

       If  the	environment variable PR_FORM is	set, then its value is used as
       the file	name of	the template for your problem-report editing  session.
       You can use this	to start with a	partially completed form (for example,
       a form with the identification fields already completed).

HOW TO FILL OUT	A PROBLEM REPORT
       Problem reports have to be in a particular form so that a  program  can
       easily manage them.  Please remember the	following guidelines:

       o  describe only	one problem with each problem report.

       o  For  follow-up  mail,	 use  the  same	subject	line as	the one	in the
	  automatic acknowledgement. It	consists of category,  PR  number  and
	  the  original	synopsis line.	This allows the	support	site to	relate
	  several mail messages	to a particular	PR and to record them automat-
	  ically.

       o  Please  try to be as accurate	as possible in the subject and/or syn-
	  opsis	line.

       o  The subject and the synopsis line are	 not  confidential.   This  is
	  because  open-bugs lists are compiled	from them.  Avoid confidential
	  information there.

       See the GNU Info	file send-pr.info or the document  Reporting  Problems
       With send-pr for	detailed information on	reporting problems

HOW TO SUBMIT TEST CASES, CODE,	ETC.
       Submit  small  code  samples with the PR.  Contact the support site for
       instructions on submitting larger test  cases  and  problematic	source
       code.

FILES
       /tmp/pf.XXXXXXXX	   copy	of PR used in editing session
       /tmp/pf.XXXXXXXX	   copy	of empty PR form, for testing purposes
       /tmp/pr.XXXXXXXX	   copy	of filled PR form, created on interrupt
       /tmp/pbad.XXXXXXXX  file	for rejected PRs

EMACS USER INTERFACE
       An  Emacs user interface	for send-pr with completion of field values is
       part of the send-pr distribution	(invoked with M-x send-pr).   See  the
       file  send-pr.info or the ASCII file INSTALL in the top level directory
       of the distribution for	configuration  and  installation  information.
       The Emacs LISP template file is send-pr-el.in and is installed as send-
       pr.el.

INSTALLATION AND CONFIGURATION
       See send-pr.info	or INSTALL for installation instructions.

SEE ALSO
       Reporting Problems Using	send-pr	(also installed	as the GNU  Info  file
       send-pr.info).

AUTHORS
       Jeffrey	Osier,	Brendan	 Kehoe,	 Jason Merrill,	Heinz G. Seidl (Cygnus
       Support)

COPYING
       Copyright (c) 1992, 1993	Free Software Foundation, Inc.

       Permission is granted to	make and distribute verbatim  copies  of  this
       manual  provided	 the  copyright	 notice	and this permission notice are
       preserved on all	copies.

       Permission is granted to	copy and distribute modified versions of  this
       manual  under  the  conditions  for verbatim copying, provided that the
       entire resulting	derived	work is	distributed under the terms of a  per-
       mission notice identical	to this	one.

       Permission  is granted to copy and distribute translations of this man-
       ual into	another	language, under	the above conditions for modified ver-
       sions,  except  that this permission notice may be included in transla-
       tions approved by the Free Software Foundation instead of in the	origi-
       nal English.

October	2006			     3.113			    SEND-PR(1)

NAME | SYNOPSIS | DESCRIPTION | OPTIONS | FREEBSD CATEGORIES | ENVIRONMENT | HOW TO FILL OUT A PROBLEM REPORT | HOW TO SUBMIT TEST CASES, CODE, ETC. | FILES | EMACS USER INTERFACE | INSTALLATION AND CONFIGURATION | SEE ALSO | AUTHORS | COPYING

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